
Crew Resource Management, or CRM, is really big now. There were quite a few aviation mishaps that could have been avoided had the pilot not tried to take the entire crisis on himself--elicit input from the crew, keep lines of communication open, that sort of thing. We apply that philosophy here. 'Three to go, One to No'.
The harder part of training is the concept of 'soft skills'. In the public sector, everything must be objective. 'Hard skills' are things you can evaluate and document on skills checklists. 'Soft skills' are one's ability to adapt to dynamic situations, things you haven't seen before. Only real goal is to keep everybody safe. If we identify someone as not safe, and we're not able to train a correction, we have to have the ability to exclude them from flying. Even if they outrank you. Invariably that individual will not be able to see in themselves what the experienced airmen are seeing and will assume it's a personality issue..... We'll take that hit.